AI assistant for Intercom
PocketClaw works your Intercom inbox next to the rest of your support mail. It drafts replies to the repeat questions from how you answered them before and from your connected docs, and it flags the conversations that need a person: a refund request or a customer about to cancel. A chat that reports a bug gets checked against your error tracker before you reply, so you know whether it is one account or an incident. Nothing sends until you approve it.
What it does with Intercom
Drafts replies from your past answers
For a question you have answered before, PocketClaw writes the reply in your voice and holds it. Common chats stop taking your full attention.
Flags what only you can decide
A refund, a cancellation, or a commitment is flagged rather than drafted. PocketClaw says why it stopped and leaves the call to you.
Checks a bug report against errors
When a chat reports something broken, PocketClaw searches your error tracker for the matching exception and tells you whether it is a one-off or a pattern.
Turns a chat into a tracked task
Work that surfaces in a conversation lands in your tracker with the transcript attached, instead of depending on you to remember to file it.
Seen end to end
Intercom is one of the tools PocketClaw reads for inbox triage. That page walks the whole job end to end, across every tool it touches.
Get PocketClaw
PocketClaw connects to Intercom and runs from your phone. Connect the tool with its own sign-in, and nothing sends until you approve it.
Common questions
- Does it reply to chats on its own?
- No. PocketClaw drafts the reply and waits for your approval before anything sends. It prepares the message, you decide what goes out.
- Can it answer from my help docs?
- Yes. When your docs are connected through Notion, Drive, or your site, PocketClaw drafts from what you already wrote, not from a guess.
- I use Zendesk too. Does that work?
- Yes. PocketClaw reads Zendesk and Intercom side by side, so a customer gets the same answer whichever channel they wrote on.