AI assistant for Zendesk
PocketClaw works your Zendesk queue the way you would if it were the only thing on your plate. It drafts replies to the routine tickets from how you have answered before. For a ticket that reports something broken, it checks your error tracker for the matching exception, counts how many other customers hit it, and tells you whether this is one person or a real incident. A refund, a credit, or a promise is flagged for you rather than drafted, and nothing sends until you approve it.
What it does with Zendesk
Drafts replies from your past answers
For a repeat question, PocketClaw writes the reply from how you have answered it before and holds it, so common tickets stop taking your full attention.
Checks a complaint against real errors
When a ticket reports a bug, PocketClaw searches your error tracker for the matching exception and tells you whether it is a one-off or a pattern.
Tells you how many customers are affected
It counts the other customers hitting the same problem, so you know whether a ticket is an isolated case or the leading edge of an incident.
Flags what only you can decide
A refund, a credit, or a commitment is flagged rather than drafted. PocketClaw says why it stopped and leaves the decision to you.
Seen end to end
Zendesk is one of the tools PocketClaw reads for from customer issue to root cause. That page walks the whole job end to end, across every tool it touches.
Get PocketClaw
PocketClaw connects to Zendesk and runs from your phone. Connect the tool with its own sign-in, and nothing sends until you approve it.
Common questions
- Does it reply to tickets on its own?
- No. PocketClaw drafts replies and prepares tasks, and every one waits for your approval before it sends. It prepares the work, you decide what goes out.
- Does it work with Intercom?
- Yes. PocketClaw connects to Zendesk and Intercom, and reads customer conversations from whichever you use, alongside your email.
- How does it connect a ticket to an error?
- It searches your connected error tracker, such as Sentry, for the exception that matches the ticket and its timing, then reports how many customers are affected.