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Communication & Support

AI assistant for WhatsApp

PocketClaw connects to your WhatsApp Business account and helps you stay responsive to the customers who reach you there. When someone needs an answer, it drafts the reply in your voice and holds it for your approval before it sends. It also sends the message templates WhatsApp requires for order updates, confirmations, and other notifications. Your WhatsApp Business number is handled from the same place as your email and Slack, so customer messaging is not the app you forget to open, and nothing sends until you approve it.

What it does

What it does with WhatsApp

  • Drafts your replies for approval

    When a customer needs an answer, PocketClaw writes the reply the way you write and holds it. You approve before it sends, so a wrong message costs you an edit rather than an apology.

  • Sends the templates WhatsApp requires

    For order updates, confirmations, and other notifications, WhatsApp Business only allows approved message templates. PocketClaw sends those for you, so routine outreach does not wait on you opening the app.

  • Manages your message templates

    PocketClaw can pull and create the WhatsApp Business message templates you send, so the notifications going out stay consistent and inside WhatsApp's rules.

  • Keeps WhatsApp with your other channels

    Your WhatsApp Business number is handled next to your email and Slack, so customer messaging lives with the rest of your work instead of in a separate app.

In a workflow

Seen end to end

WhatsApp is one of the tools PocketClaw reads for inbox triage. That page walks the whole job end to end, across every tool it touches.

Get PocketClaw

PocketClaw connects to WhatsApp and runs from your phone. Connect the tool with its own sign-in, and nothing sends until you approve it.

Questions

Common questions

Is this personal WhatsApp or WhatsApp Business?
WhatsApp Business. PocketClaw connects to your WhatsApp Business account through its own sign-in. It is built for the number you use to talk to customers, not a personal WhatsApp account.
Does it message customers on its own?
No. PocketClaw drafts the reply or the update and waits for your approval before anything sends. It prepares the message, you decide what goes out.
Can it work with my other channels?
Yes. WhatsApp sits alongside Gmail, Outlook, and Slack, so replying to a customer on WhatsApp happens next to the rest of your inbox.
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